Refund policy

At Shopforpaw, we want you and your pet to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.

Eligibility for Returns

A return or replacement may be accepted if:

• The product was received damaged or defective.
• You received a product different from what you ordered.
• Your order is incomplete or missing an item.
• The product has a manufacturing defect.

To request a return or replacement, please contact us at [shopforpaw1@gmail.com] within 48 hours of delivery.

You may be required to provide:

• Your order number
• Photos/videos of the product
• Photos/videos of the packaging, if applicable
• A description of the issue

Non-Returnable Items

Products cannot be returned if:

• The return request is made after 48 hours of delivery.
• The product has been used, damaged, altered, or misused by the customer.
• The issue is caused by normal wear and tear.
• The customer simply changes their mind after receiving the product.

Replacement

If your product is eligible for a replacement, we will arrange a replacement after reviewing your request.

Replacement availability is subject to stock availability.

Refunds

If a refund is approved, the refund will be processed to the original payment method or through another suitable method, depending on the payment method used.

For Cash on Delivery orders, we may request valid bank/payment details to process an approved refund.

Refund processing time may vary depending on the payment provider or bank.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

To request a cancellation, contact us as soon as possible at [shopforpaw1@gmail.com].